Articles

Additional IP addresses Additional IP addresses can be ordered for both virtual and dedicated servers. An IP address... Backups and snapshots for CloudVM virtual servers Two different mechanisms are available for CloudVM virtual servers: snapshots and backups. They... Can I display images stored on Backup Stor on my website? No. Backup Stor is intended for private storage — files, backups and archives — and may not be... Can I host adult content on your servers? Yes. Adult content may be hosted on our servers, provided that two conditions are met: visitors... Can I install a game server (Counter-Strike, Minecraft and similar)? Yes. You have full root access to your server and can install whatever you consider necessary,... How can technical support help me move data from one server to another? If you would like help moving your data from one server to another, our technical specialists... How do I change my client area password? Your client area password is the one you use to log in and manage your services. It is separate... How do I get IPv6 addresses for my server? IPv6 addresses are not assigned automatically. To get IPv6 for your server, open a ticket in your... How do I give a colleague access to my client area? You can give a colleague access to your client area with their own login, and decide exactly what... How do I manage my subscription to marketing emails? Our marketing emails work on an opt-in basis: we only send them if you have chosen to join our... How do I set up support via Telegram? You can link your Telegram account to your client area and communicate with our support team... How do I set up support via Viber? You can link your Viber account to your client area and communicate with our support team through... How quickly will my server be provisioned? Provisioning time depends on the type of server and on whether this is your first order with us.... How to use the Red Button service The Red Button service lets you control access to your data quickly, using the Telegram or Viber... Is the Windows licence included in the plan price? No. The price of a server does not include a Windows licence — it is charged separately, in... Is there a trial period? There is no standard trial period, but a trial can be arranged for virtual servers on request.... Managing your CloudVM virtual server in the client area Your CloudVM virtual server can be managed directly from your client area: you can start, stop... What happens if a complaint is made about my server? This article sets out the procedure we follow when we receive a complaint concerning a client's... What is IPMI (IP-KVM) and how do I connect to it? IPMI gives you remote access to your server as though you were sitting in front of a monitor and... What is an SSL certificate and why does my website need one? An SSL certificate is what allows a website to be served over HTTPS. It encrypts the traffic... What is included in Basic and Premium support? Two levels of support are available: Basic and Premium. Basic covers the operation of the... What may I host on a server rented from you? You may host any content on a server rented from us that is not prohibited by German law and does... Where are your servers physically located? All our servers are located in Frankfurt am Main, Germany. Frankfurt is the largest internet hub... Why is my first invoice different from the price shown on the website? Your first invoice is usually higher than the price shown on the website, because it includes...
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