You can link your Viber account to your client area and communicate with our support team through Viber.
Linking your account
- On the main page of your client area, find the Viber Support panel and click Settings. A QR code is displayed on the page that opens.
- On your phone, open Viber and go to Menu → QR code.
- Point your phone at the screen and scan the QR code from your client area. Our support account opens in Viber.
- Tap Message. You will receive a welcome message containing a verification code.
- Enter that code in the field on the settings page and click Add.
Your Viber account is now linked. It appears in the Manage accounts list on the same page, where you can also remove it later if you no longer want to use it.
Using Viber support
When communicating via Viber, use text messages and images only. Stickers, voice messages and other message types are not processed and will not reach us.
Please note that Viber is an additional channel, not a replacement for tickets. For anything requiring access credentials, detailed logs or a written record, the ticket system in your client area remains the right place.
If it does not work
The QR code has to be scanned from within Viber itself — the camera app on your phone will not link the account. If the verification code is not accepted, scan the code again to obtain a new one; codes are valid for a limited time.
If you still cannot link your account, open a ticket from your client area.
See also: How do I set up support via Telegram?
