You can link your Telegram account to your client area and communicate with our support team through Telegram.
Linking your account
- On the main page of your client area, find the Telegram Support panel and click Settings.
- Open our support bot in Telegram using the link shown on the settings page. The bot's name is given there as well, in case you prefer to search for it directly in Telegram.
- In the chat with the bot, send the /start command.
- The bot replies with a verification code.
- Enter that code in the field on the settings page and click Add.
Your Telegram account is now linked. It appears in the Manage accounts list on the same page, where you can also remove it later if you no longer want to use it.
Using Telegram support
When communicating via Telegram, use text messages and images only. Other message types — stickers, voice messages, video, documents — are not processed and will not reach us.
Please note that Telegram is an additional channel, not a replacement for tickets. For anything requiring access credentials, detailed logs or a written record, the ticket system in your client area remains the right place.
If it does not work
If the bot does not respond to /start, check that you have opened the bot linked from the settings page. If the code is not accepted, request a new one by sending /start again — codes are valid for a limited time.
If you still cannot link your account, open a ticket from your client area.
