Yes. Bank transfer is one of our standard payment methods, alongside card payments and PayPal — see How can I pay my invoice? for the full list.
Where to send the payment
Our account is held with a bank in Germany. The full bank details — account holder, IBAN and BIC/SWIFT — are shown on every invoice, which you can download as a PDF from your client area under Billing → My Invoices.
Please note that we do not have branches or representative offices in any other country, so we cannot accept payments to a local account outside Germany. All transfers must be sent to the German account shown on your invoice.
We accept transfers from any country. If your bank is not part of the SEPA area, simply send the payment as a SWIFT transfer to the same account, using the BIC/SWIFT code from your invoice. We cannot, however, accept payments from countries, banks or persons subject to applicable sanctions.
Before you send the transfer
- Currency. All invoices are issued and payable in euros (EUR) only.
- Payment reference. Always include the invoice number. Without it the payment cannot be matched to your account automatically, and crediting will be delayed.
- Transfer fees. The full invoice amount must reach our account — any bank fees are payable by the sender. This applies in particular to SWIFT transfers, where intermediary banks may deduct their own charges. If the amount received is short, the invoice will remain partially unpaid.
- Several invoices at once. You can settle multiple invoices with one transfer — list all invoice numbers in the payment reference.
How long does it take?
Transfers within the EU (SEPA) normally arrive on the next business day. International and SWIFT transfers usually take up to three business days.
Your invoice is closed once the funds actually reach our account, so please allow enough time to avoid any interruption of your service. If your payment is urgent, open a ticket with our Billing department right after sending the transfer and attach the payment receipt — we will credit the payment without waiting for the funds to arrive.
VAT
All prices shown on our website are net prices and do not include VAT. VAT is added at the rate applicable in your own country, which differs from one EU member state to another — see Is VAT included in the prices shown on the website? for details.
Business clients in the EU outside Germany with a valid EU VAT ID are invoiced under the reverse charge procedure: we do not charge VAT and the tax liability passes to you. Please make sure your VAT ID is entered correctly in your client area and is valid at the time the invoice is issued — if we have no valid VAT ID on file, VAT is added at the rate of your country.
The exact amount to be transferred, including any VAT, is always the total shown on your invoice.
Documents for your accounting
The invoice PDF available in your client area contains all the details required for your accounting records, including our company and bank information. If you need any additional document, open a ticket with our Billing department.
