You can pay your invoice in your client area: Billing → My Invoices. Open the invoice you want to pay, choose a payment method and follow the instructions on the page. All invoices are issued and payable in euros (EUR) only.
Available payment methods
1. Credit or debit card
Visa and Mastercard. Payments are processed through a secure payment service; your card details are never stored on our servers. Funds are credited automatically within a few minutes of the payment being confirmed.
You can either pay each invoice manually or enable automatic card payments — in that case invoices are charged automatically on the day they are issued. See: Everything you need to know about automatic invoice payments by card.
2. PayPal
Payment via your PayPal account or a card linked to it. Funds are usually credited within a few minutes.
3. Bank transfer
Our bank details are shown on the invoice itself. Please note:
- always include the invoice number in the payment reference — without it the payment cannot be matched automatically and crediting will be delayed;
- transfers within the EU (SEPA) normally arrive on the next business day; international transfers usually take up to three business days;
- the full amount must reach us: any bank transfer fees are payable by the sender;
- if your payment is urgent, open a ticket with our Billing department as soon as you have sent the transfer and attach the payment receipt — we will credit the payment without waiting for the funds to arrive.
4. Adding funds to your balance
You can add funds to your account balance in advance — for example to cover several billing periods at once or to avoid delays with future renewals. New invoices are then paid automatically from your balance for as long as funds are available.
To top up, go to Billing → Add Funds in your client area and use any of the available payment methods.
When will my service be activated?
Activation time depends on the payment method, the type of service and whether this is your first order with us.
- Payment crediting. Card and PayPal payments close the invoice automatically within a few minutes. Bank transfers are credited once the funds actually reach our account, so please allow enough time to avoid any interruption of your service.
- First order. If this is your first order with us, we additionally review the order details manually after payment. The review is completed within one business day, after which the order is passed on for provisioning. We may need to ask you for additional information — you will receive a ticket in that case, and activation continues once you reply.
- Type of service. Some services are provisioned automatically and become available almost immediately after the invoice is paid. Others require hardware setup by our engineers and therefore take longer. Estimated timeframes are given in How quickly will my server be provisioned?
- Renewal of an existing service. Renewal payments are applied as soon as the invoice is closed and your service continues to run without interruption — no additional review is required.
Need a different payment method?
If none of the options above works for you, open a ticket with our Billing department and we will look into an individual solution.
Frequently asked questions
Can I pay several invoices with a single payment?
Yes, by bank transfer — list the numbers of all invoices being paid in the payment reference. Alternatively, add the required amount to your account balance and invoices will be paid from it automatically. Card payments are made per invoice.
I have paid, but the invoice still shows as unpaid.
For card and PayPal payments, wait a few minutes and refresh the page. Bank transfers normally arrive within three business days. If your payment is urgent, or the invoice has not been closed within that period, open a ticket with our Billing department and attach the payment receipt.
I have paid, but my service is not active yet.
First check whether the invoice is shown as paid in your client area. If it is paid but the service has not been delivered, the order is most likely under review (first orders) or awaiting setup by our engineers. If the timeframe given in How quickly will my server be provisioned? has already passed, please open a ticket with technical support.
Can I pay in another currency?
No — invoices are issued and payable in euros only. If you pay by card, any conversion is performed by your bank at its own rate.
Will I receive documents for my accounting?
Yes. A full invoice with all details is available for download as a PDF in your client area under My Invoices.
