Automatic card payments are a convenient way to pay for services that renew regularly. Once set up, your invoices are charged to your card without any action on your part — your services stay paid on time, with no interruptions and no overdue invoices while you are away.
Your card details are handled securely: we do not store full card data ourselves. It is held by our payment provider, and all payment information is transmitted over encrypted channels only.
Setting up automatic payments
- Log in to your client area and open an unpaid invoice.
- Select the credit/debit card payment method (Visa/Mastercard).
- Choose the option to save your card for future payments.
- Complete the payment. Your card is then stored by our payment provider and automatic payment is enabled.
- From then on, each new invoice is charged to the stored card automatically, before its due date. You will receive an email confirmation for every payment.
You can also add, replace or remove a card at any time in the payment methods section of your client area, without waiting for an invoice to be issued.
Turning automatic payments off
- Log in to your client area.
- Open the payment methods section.
- Remove the stored card.
Once the card is removed, nothing will be charged automatically any more. Your invoices remain payable by any other method — see How can I pay my invoice?
If something goes wrong
A payment was declined. A charge can fail if the card has expired, the limit was exceeded, or your bank blocked the transaction. In that case the invoice stays unpaid and your service is not renewed, so please check the stored card, update it if necessary, and pay the invoice. To avoid this, keep an eye on your card's expiry date.
An invoice was charged that you did not want to pay. Contact our Billing department straight away and we will sort it out.
For any other question about payments, open a ticket with our Billing department.
