Connecting Backup Stor as a network drive in Windows Print

Backup Stor can be mapped as a network drive in Windows, so that it appears in File Explorer as an ordinary drive letter and can be used by backup software that expects a local path.

Mapping the drive

1. Open File Explorer, right-click This PC and choose Map network drive.
2. Choose a drive letter.
3. In the Folder field, enter the path to your storage:

   \\backup.sayob.com\kdXXXXXXX

   where kdXXXXXXX is your storage user name.
4. Tick Connect using different credentials — the drive uses the storage's own user name and password, not your Windows account.
5. Tick Reconnect at sign-in if you want the drive available after a restart.
6. Click Finish, then enter the storage user name and password when prompted.

The drive then appears under This PC and can be used like any other.

From the command line

Often quicker, and the only practical route over a console session:

net use Z: \\backup.sayob.com\kdXXXXXXX /user:kdXXXXXXX *

The asterisk makes Windows prompt for the password rather than taking it from the command line, where it would end up in the command history. Add /persistent:yes to have the drive reconnect at sign-in.

To disconnect:

net use Z: /delete

If it does not connect

• The port is blocked. SMB uses port 445, which many internet providers filter to protect their customers. If the connection fails from an office or home network but works from the server, this is why. Use SFTP or FTPS instead — see Подключение услуги Backup Stor по протоколам SMB/CIFS и FTP/FTPS.
• Windows is offering your account credentials. If you were not prompted for a password, Windows tried your Windows login. Remove the mapping and start again with Connect using different credentials ticked.
• Cached credentials. After a password change, Windows keeps the old ones. Clear them in Credential Manager → Windows Credentials, then map the drive again.

For scheduled backups

A drive mapped in your session is not available to a scheduled task running as another account, which is a common reason backups that work by hand fail on schedule. Use the full path \\backup.sayob.com\kdXXXXXXX in the backup software rather than the drive letter, and configure the task with credentials that can reach it.

If you cannot connect, open a ticket from your client area saying which network you are connecting from and what the error says.