How do I pay an invoice in my client area? Print

Invoices are paid in your client area. Here is the procedure step by step.

1. Log in to your client area.
2. Open Billing → My Invoices. Invoices awaiting payment are listed with the status Unpaid.
3. Click View Invoice next to the invoice you want to pay. The invoice opens with the full breakdown, the total and our details.
4. Select the payment method you want to use from the payment method selector on the invoice page.
5. Click Pay Now. You are redirected to the payment provider, where you complete the payment following the instructions on screen.
6. Once the payment is confirmed you are returned to your client area and the invoice status changes to Paid. You will also receive a confirmation by email.

Paying by bank transfer

If you choose bank transfer, there is no redirection: our bank details are shown on the invoice itself. Transfer the total amount, quoting the invoice number as the payment reference. The invoice is closed once the funds reach our account. See Can I pay by bank transfer?

Downloading the invoice

The invoice page also lets you download the invoice as a PDF for your accounting records, both before and after payment.

If the invoice is still shown as unpaid

After a card or PayPal payment, wait a few minutes and refresh the page — confirmation is not always instant. If the status does not change, open a ticket with our Billing department and include the payment details.

For an overview of all available payment methods, processing times and VAT, see How can I pay my invoice?